It appears Toys "R" Us has found a way to add to their profit margin by charging customers double on their recent credit or debit card purchases.
Ouch!
As if Toys "R" Us needed anymore reason to avoid the overpriced, underachieving chain. Just because you're big doesn't mean you're good.
I mean, can you really trust a corporation (Chase) that — during checkout — is more interested in getting your phone number, email address and pushing their outrageously expensive credit cards on you than it is in charging you the correct ammount for your purchases?
Of course, Toys "R" Us Manager of Corporate Communications Jennifer Albano claimed: "A systems issue occurred in some of our stores early on Black Friday. This resulted in some customers incurring double charges on their credit cards. The situation did not occur in all of our stores nationwide ..."
Well, that's a relief.
Think you've been a victim of this egregious error: Check your Toys "R" Us recent (not just Nov. 27) receipts. If you don't have online access to your bank, I would call my bank or credit card company to find out if you have been double-charged.
Naturally it took complaints from customers to alert Toys "R" Us of their gaffe (or attempted theft) — the company didn't know of the problem. Why would they?
Now, even though bilked customers are fighting to get the overcharges cleared, some have run into overdraft fees that banks, evidently, are loathe to waive.
I know Toys "R" Us is in a big Christmas price war with Wal-Mart, but gouging customers to pad profits seems a bit extreme.
Did Toys R Us charge you twice? If you think so, call Guest Services at 1-800-869-7787, or 1-800-Toysrus.

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